Claims

Kindly use Firefox or Google Chrome or Edge.

Claims

If you have any complaints regarding your flight or service with Air Cairo, you can find information on how to contact us.

Were you dissatisfied with your booking or flight? We sincerely apologize for any inconvenience. Please email us at wecare@aircairo.com, and our team will be happy to assist you during our working hours, which are Sunday to Thursday from 9:00 AM to 5:00 PM.

Please note:

If your flight is scheduled for a future date and you have booked it as part of a package with a tour operator, please contact your tour operator directly.
To process your claim efficiently, please ensure that you enter all details accurately, including flight information and passenger names as they appear on the booking confirmation of your original reservation.

Filelds Marked With * must be completed

Flight Irregularities claims

Make a general complaint or claim

Baggage Claims

Passenger Data

Personal data of the passenger
any personal data that we collect will only be used to process your inquiry, and will be safely and securely stored.

Booking Information

381

Add other passengers on the ticket +

Your message (Please provide in English)
Please let us know any additional information about your complaint/claim

Flight Information

Attachments

Please ensure that you only use one of the following formats: JPG, DOC or PDF. In addition to the booking confirmation you can attach a maximum of 2 more files. The maximum total size of all the files taken together must not exceed 4 MB.

Please upload copy of passport

No File Choosen

Please upload copy of boarding pass.

No File Choosen

If you have any other documents need to upload

No File Choosen

I consent by submitting this form I will be sharing my personal data to Air Cairo to process my claim.